Organizations typically use several labour-intensive processes that are high-volume and highly transactional. Examples are insurance companies or banks that process thousands or even millions of customer claims or account opening forms every day.
This requires someone at the provider end to go through these forms and input data into IT systems, a process that is repetitive and rule-based.
People devoted to this can very easily be deployed in other functions and let software perform such tasks. This is what RPA addresses – removing or substantially reducing repetitive, rule-based tasks that do not require subjective judgements to be made.
The benefits of successful RPA are many – cost savings, freeing up staff for work that requires a higher skill-set, improving customer experience and the bottom-line etc. RPA also helps companies operate with very few people or when there is a shortage of labour.