Zoxima LLC | Zoxima Solutions | ICS

Month: December 2021

Innovations in using WhatsApp with Salesforce DE

Communicate better with your customers over WhatsApp & BOT using Salesforce DE

In the today’s digitally connected world, Brands now have even more ways to communicate with their customers through digital channels to offer a more comprehensive experience specially using WhatsApp. With more than 1.6 billion users in 180 countries, many firms have long seen WhatsApp as a critical piece of their marketing, customer loyalty, and customer service strategies.

We at Zoxima bring immense expertise in Salesforce DE (digital engagement) platform for Whatsapp Salesforce integration and provide unified communication and customer experience.

This not only empowers the customer service teams but also speed up customer connects, provides two-way communication across multiple channels like Whatsapp, email, call center, SMS etc.

It is amazingly cost-effective and take customer experience to the next levels.

Benefits of Salesforce DE –

 Better conversation with your customers

 Set up WhatsApp as another customer service channel

 Give customer service agents the power to talk to customers over WhatsApp

 Help customer service teams manage customer queries and complaints

 Send out notifications to customers

 Send payment updates ,shipment status, booking status, appointment alerts

 Automate a series of prior messages using Einstein Bots

 BOT responses and human takeover of conversations

 Unified communication, managing escalations, transactions

 CSAT’s AI enablement of BOT’s

 Social media integrations

 Single cockpit for handling customers communications

 keeping track of all conversations and not losing any thread

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement Salesforce DE platform for Whatsapp Salesforce integrations for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical &

electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

To know more visit:  www.zoxima.com

Cost effective field service applications on salesforce

Keep track of field services, optimize operations and delight your customers with digital first field service management in Salesforce Field service management is how organizations coordinate resources to deliver in-person services for equipment installation, maintenance, break/fix, and asset monitoring. Performing these jobs takes careful coordination between call center agents, service management teams, ASC’s, field service technicians, warehouse operations and others.

We at Zoxima bring immense expertise in field services management in the Salesforce platform which not only empowers the field service teams but are also very cost-effective to optimize operations and amaze the end customers with quality services.

Benefits of our solutions for field service management-

 Simplify ,streamline, optimize and monitor your field service operations
 Service request management, allocation & scheduling
 Visit management
 Warranty management and tracking
 Part management & replacement
 Service execution
 SLA
 Billing and payment collection
 CSAT
 Auto-generated claims based on SLA’s
 Travel & part claims
 KPI’s dashboards and analytics

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement cost-effective field service management in Salesforce applications for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

To know more visit:  www.zoxima.com

Secondary sales management in Salesforce platform

Sell smarter and faster using secondary sales management in the Salesforce platform
Robust and comprehensive secondary sales management plays a key role in organizations
selling through a distribution network. The need is always to empower the field salesforce
(directly of company or of the channel partners) and enable them with abilities to book
order, collect payments, manage supplies, keep track of the product visibility and also many
times engage with the consumers directly.

Other key aspect is also running the trade promotions of the secondary and tertiary parties and
manage compensation and loyalty for them.

We at Zoxima bring immense expertise in secondary sales management in Salesforce platform
which not only empowers the sales team bit also comprehensive apps for the channel partners
to effectively contribute to the distribution supply chain.

Benefits of our solutions for managing secondary sales
 Sell smarter and faster
 Simplify ,streamline, optimize and monitor your secondary sales processes
 Distributor and Retailer 360 view
 Faster order Processing, Stock Management ,Order Tracking
 Stock visibility across channel
 Real time Reports and analytics for sales visibility
 Sales Forecast & Analysis
 Monitor payment collection information
 Tracking top and least selling outlets
 Faster replenishment and tracking supplies on the real tine basis
 Managing product visibility and promotions across the retail channels
 Awards and rewards for the sales and channel partners

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement
secondary sales management in Salesforce applications for businesses across different industry
verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions
like DMS, SFA, B2B commerce, retailer & partner ordering apps.

To know more visit:   www.zoxima.com

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