Zoxima LLC | Zoxima Solutions | ICS

Category: Newsletter Post

Aadhaar based verification in Salesforce

For a secure business against various risks & compliance-related requirements, businesses require verification of certain documentations & confirmations of many transactions. One of the most secure & foolproof methods today is using the UADI database and using Aadhaar based OTP’s for confirmations.

Using Aadhaar based confirmations ensure not only the genuineness of the party but also a confirmation that the said transaction/ document (or process) has been received and accepted by him.

Many financial and non-financial transactions can be very innovatively verified & confirmed by the other party.

We at Zoxima bring immense expertise in Aadhaar based verification within Salesforce platform and deliver benefits to the organizations for an effective & secure business environment.

Benefits:
 Balance confirmations/acknowledgement of outstanding
 KYC & other verifications for avoiding payment conflicts
 Onboarding partners & channels
 Identity authentication of business partners/customers
 Digital confirmations

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement aadhaar based verification on Salesforce platform for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

To know more visit:  www.zoxima.com

Trade promotion management in Salesforce platform

Managing trade promotions/schemes/rebates/commissions has always been a key factor in effectively managing business through distribution channels .This involves complex budgeting and allocations of funds, simulating and defining complex trade promotion schemes for primary/secondary/tertiary channels, approval of promotion and schemes across sales, marketing and finance functions. Definition of complex logics and rules for launch of schemes for channels, calculation of payout /benefits for user defined periods and coalition of data from ERP, DMS, secondary and tertiary channels .

We at Zoxima bring immense expertise in Trade Promotion management on Salesforce platform that not only enhances schemes communication with trade partners but also drives improved trade revenue as well as operational efficiency.

Benefits:
– Schemes, rebates, discounts and commissions budgeting and planning
– Scheme definition and approvals
– Scheme provisions in ERP and TPM system
– Scheme payout calculations and confirmations
– Scheme performance reports and analytics
– Schemes/ offers/ pricing configurations
– Define TAT’s and configure escalation matrix
– Edit/update running schemes with workflows
– Credit note, claim sheet generation
– Easy integration with backend systems
– Sales data upload for payouts ( primary and secondary)

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement Trade promotion management on Salesforce platform for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

To know more visit: www.zoxima.com

Dynamic QR codes management in Salesforce

Dynamic QR codes management in Salesforce In this digital age with growing number of internet users where 96.6 % of device ownership belongs to smartphone users has led to the massive adoption of QR Codes. From product packaging to various other documentations. One can simply scan a QR code to pay utility bills, fuel, grocery, food, travel and several other categories.

What this means for businesses: The use of QR code is transforming traditional business landscape by bridging the physical world gap to the digital world, thus, boosting the customers’ engagement, easy payments, marketing and services innovation and much more.

We at Zoxima bring immense expertise in dynamic QR code management on Salesforce platform that is economical, multi-dimensional, accessible and delivering accurate

information in diverse business use cases.

Benefits:
• Flexible and user friendly
• QR Code for seasonal marketing campaigns
• QR Code for packaging designs, instruction manuals and guide for specific products
• QR Code for Loyalty points tracking and redemption
• New product warranty registration and status tracking
• Information availability e.g. scan product information, location, time etc

• Payment conversions

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement dynamic QR code generation, scanning and management on Salesforce platform for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

To know more visit: www.zoxima.com

Warranty management using Salesforce platform

Manage contracts, warranties and SLAs with ease Much like any other aspect of a business, Warranty management is an essential component of any profitable organization. The ability to manage warranty registration, status tracking, claims registration, product replacements, receipt of damage etc. is essential, and not having this can have adverse business effects, including loss of sales and customer dissatisfaction.

We at Zoxima bring immense expertise in warranty management on Salesforce platform that not only empowers the service teams but also speed up services management process, warranty claims and approvals process, CSAT and customer satisfaction.

Benefits of warranty management:

• Warranty registration

• Status tracking – QR code/ unique code, IOT, portal/ mobile apps, call center

• Warranty claim registration – verification, decision for repair / replacement- on cost /FOC

• Ticket management – planning and execution of service request

• Service center or site service execution

• Product and part replacement – inventory status, ordering, receipt, replacement & billing (On full/partial cost or FOC)

• New product/ part warranty tracking registration

• Warranty claims management by service partners

• Receipt of damage (replaced parts) & failure analysis, logical disposing off

• Customer satisfaction / CSAT

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement warranty management on Salesforce platform for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

Select customers & more.

To know more visit:  www.zoxima.com

 

Innovations in using WhatsApp with Salesforce DE

Communicate better with your customers over WhatsApp & BOT using Salesforce DE

In the today’s digitally connected world, Brands now have even more ways to communicate with their customers through digital channels to offer a more comprehensive experience specially using WhatsApp. With more than 1.6 billion users in 180 countries, many firms have long seen WhatsApp as a critical piece of their marketing, customer loyalty, and customer service strategies.

We at Zoxima bring immense expertise in Salesforce DE (digital engagement) platform for Whatsapp Salesforce integration and provide unified communication and customer experience.

This not only empowers the customer service teams but also speed up customer connects, provides two-way communication across multiple channels like Whatsapp, email, call center, SMS etc.

It is amazingly cost-effective and take customer experience to the next levels.

Benefits of Salesforce DE –

 Better conversation with your customers

 Set up WhatsApp as another customer service channel

 Give customer service agents the power to talk to customers over WhatsApp

 Help customer service teams manage customer queries and complaints

 Send out notifications to customers

 Send payment updates ,shipment status, booking status, appointment alerts

 Automate a series of prior messages using Einstein Bots

 BOT responses and human takeover of conversations

 Unified communication, managing escalations, transactions

 CSAT’s AI enablement of BOT’s

 Social media integrations

 Single cockpit for handling customers communications

 keeping track of all conversations and not losing any thread

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement Salesforce DE platform for Whatsapp Salesforce integrations for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical &

electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

To know more visit:  www.zoxima.com

Cost effective field service applications on salesforce

Keep track of field services, optimize operations and delight your customers with digital first field service management in Salesforce Field service management is how organizations coordinate resources to deliver in-person services for equipment installation, maintenance, break/fix, and asset monitoring. Performing these jobs takes careful coordination between call center agents, service management teams, ASC’s, field service technicians, warehouse operations and others.

We at Zoxima bring immense expertise in field services management in the Salesforce platform which not only empowers the field service teams but are also very cost-effective to optimize operations and amaze the end customers with quality services.

Benefits of our solutions for field service management-

 Simplify ,streamline, optimize and monitor your field service operations
 Service request management, allocation & scheduling
 Visit management
 Warranty management and tracking
 Part management & replacement
 Service execution
 SLA
 Billing and payment collection
 CSAT
 Auto-generated claims based on SLA’s
 Travel & part claims
 KPI’s dashboards and analytics

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement cost-effective field service management in Salesforce applications for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

To know more visit:  www.zoxima.com

Secondary sales management in Salesforce platform

Sell smarter and faster using secondary sales management in the Salesforce platform
Robust and comprehensive secondary sales management plays a key role in organizations
selling through a distribution network. The need is always to empower the field salesforce
(directly of company or of the channel partners) and enable them with abilities to book
order, collect payments, manage supplies, keep track of the product visibility and also many
times engage with the consumers directly.

Other key aspect is also running the trade promotions of the secondary and tertiary parties and
manage compensation and loyalty for them.

We at Zoxima bring immense expertise in secondary sales management in Salesforce platform
which not only empowers the sales team bit also comprehensive apps for the channel partners
to effectively contribute to the distribution supply chain.

Benefits of our solutions for managing secondary sales
 Sell smarter and faster
 Simplify ,streamline, optimize and monitor your secondary sales processes
 Distributor and Retailer 360 view
 Faster order Processing, Stock Management ,Order Tracking
 Stock visibility across channel
 Real time Reports and analytics for sales visibility
 Sales Forecast & Analysis
 Monitor payment collection information
 Tracking top and least selling outlets
 Faster replenishment and tracking supplies on the real tine basis
 Managing product visibility and promotions across the retail channels
 Awards and rewards for the sales and channel partners

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement
secondary sales management in Salesforce applications for businesses across different industry
verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions
like DMS, SFA, B2B commerce, retailer & partner ordering apps.

To know more visit:   www.zoxima.com

Gamification In Salesforce Applications

Motivate your teams, make work fun and improve team performance using gamification in Salesforce applications.

Gamification is very innovatively used by progressive organizations in creating benchmarks, involving stakeholders innovatively and creating fully charged & tightly aligned teams.

The gamification in the sales and distribution space cuts across organizational sales teams, channel partners and extended field teams on partners. We at Zoxima bring immense expertise
in not only technologically enabling gamification in various applications but our business consultants also contribute in structuring effective gamification infrastructure.

Using the Salesforce platform in creating gamification using point-scoring systems, contests, competition, alerts & visual representations can deliver a far-reaching impact on the involvement
& motivation of the team. The center of each of these is the fun and collaboration in which the teams are engaged and supporting overall organizational growth plans and KPI’s.

Benefits of gamification:
 Improve teams performance by organizing contests/competitions amongst teams
 Use of Leaderboards to show how reps stack up against their peers
 Promote fun and collaboration culture amongst teams
 Choose activities that exist in the sales cycle that push opportunities closer to closed/won
 Motivate certain activities and behaviours
 Increase in Salesforce adoption
 Organizational growth and KPIs

As a proud Salesforce platinum consulting partner, we bring to you a great experience to implement gamification in Salesforce applications for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B
commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical &
electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

To know more visit:  www.zoxima.com

Performance benchmarking in Salesforce

Measure the performance of your company’s Sales & Service teams, channel partners, products, services, processes, operations & teams using Salesforce.

Measure key business metrics and practices and compare them—within business areas—to understand how and where the organization needs to change in order to improve performance and
Gain competitive edge that allows your organization to adapt, grow, and thrive through change.

We at Zoxima solutions have built multiple KPIs dashboards for performance monitoring using Salesforce technologies that help measure business performance using actionable data insights and
can easily be integrated with existing systems.

Key performance benchmarking areas:

 Setup minimum benchmarks on performance of Sales teams ,Service teams, influencers, call center agents, channel partners, training and measure/track for optimal performance
 Setup specific tasks and activities to achieve minimum threshold
 Gather and compare quantitative data (i.e., measures or key performance indicators)
 Gather and compare qualitative information about how an activity is conducted through people, processes, and technology
 Internal benchmarking compare metrics (performance benchmarking) and/or practices(practice benchmarking) from different units, product lines, departments, programs,
geographies, etc., within the organization
 Predictive analytics using AI, ML, Tableau
 Salesforce Einstein supported Analytics reports

As a proud Salesforce platinum consulting partner, we have built KPIs dashboards for performance benchmarking for businesses across different industry verticals. This works in tandem with our own
(or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical &
electronic.

To know more visit:   www.zoxima.com

 

Building Smart Apps on Salesforce

Empower your field teams& channel partners with technology-driven easy-to-configure, effective and light weight Mobile apps for specific business needs.

Start using smart apps today for various business use cases like Channel & sales Training, Secondary sales, Market development activities, Channel partner activities, Technical Sales, Service& promotions. These lightweight apps are built to run on android / IOS for specific functionality required for various business use cases and have offline capabilities.

We at Zoxima solutions have built competency for creating smart apps using technologies like ReactNative on Salesforce platforms like Force.com platform or Heroku. These apps help automate business processes with user-friendly interfaces and are easy to configure. These apps can be easily integrated with existing systems.

Benefits of Smart apps:

  • Light weight,Effective& user friendly
  • Run on android / IOS
  • Can cater to Custom / specific business functionalities
  • Offline capability in NO network areas
  • Enhanced productivity for business
  • Easy Integration with backend systems
  • Can be used for :  Sales team apps,  Partner apps, Service Partner apps, Solution Partner apps, Influencers and loyalty apps

As a proud Salesforce platinum consulting partner, we have built smart apps for businesses across different industry verticals. The apps also work in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic.

To know more visit:   www.zoxima.com

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