Identify patient intent with activity tracking
Identify patient intent by tracking the pages they visit on the website, the forms they fill, and their conversations – phone, email or chat between them and your hospital staff.
Automate staff notifications
While monitoring patient behavior, notify your staff to take an action when an important activity occurs, like if they request a call back, or try to schedule an appointment
Automate operational tasks
Use pre-defined rules and triggers to automate other important actions for your hospital staff and managers, like appointment scheduling, cancelling, rescheduling etc.
Automate patient communication
Send relevant messages to patients based on recommended treatment by the doctor. You can send educational content – like tips to manage diabetes, healthy weight-loss tips etc. according patient’s condition, disease, age and other criteria.
Zoxima Healthcare Services
Automate appointment confirmation
Automate post-appointment tasks
Automate patient status management
Patient Interactions Captured
What Zoxima Offers To Health Care Services
Custom dashboard to track the performance of the doctors by the number of appointments and other parameters important to you.
Zoxima Health Transformation
Zoxima CRM solution for Healthcare – is designed to help large healthcare organizations build a Patient-Centric Model by enabling them enhance Patient Experience with simplified rendition of medical care, automated communications, greater information transparency & better after-care relationships. This helps build positive Patient sentiments & sustained trust – leading to higher retention, word-of-mouth referrals and overall healthy Patient Relationships.
Availability of domain experts for healthcare and experience of working with the leading healthcare providers in India.
Healthcare For Value Based Care
For many healthcare organizations, the decision to employ a customer relationship management (CRM) solution is typically driven by the marketing department. Marketers need data-driven tools that enable them to better segment and identify high-value consumers, leverage demographics and behavioral data to personalize messages, and measure the ROI for marketing programs.
Today, the potential value of healthcare CRM extends far beyond marketing, supporting myriad use cases in both clinical and operational domains. While traditional marketing CRMs are used to capture strictly marketing data, the next-generation of healthcare CRM can draw from health data sources of almost any variety, including patient medical histories (or EMRs), administrative and financial data, digital behaviors, consumer wearables, health surveys, call centers, demographics and psychographics.
That’s what they said
The project was a boon to the Organization in terms of bringing internal efficiencies. The partner already had Add-ons’ required by us and we could achieve our ROI in much lesser than expected.
Due to remarkable project governance not only it was completed within the stipulated timeframe, the system with complete processes went live as per the plan. The project also boosts to have no change request till today while it has been live and functional for over 6 months now.
The partner was smart enough to identify the high business impacting areas and could provide a solution which was absolutely the need resulting in high operational efficiency.
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