Zoxima LLC | Zoxima Solutions | ICS

Tailor made for Automotive Industry needs !!

Enabling enhanced customer experience , dealers effectiveness , better conversions and service innovation

Why Digital transformations

In this digital revolution era, Automotive Manufacturers have to upgrade their processes & capabilities and need to adapt to digital innovations in their businesses. The need is to continuously innovate and digitally transform the customer-facing applications & processes and stay ahead of the competition in managing customers, trade partners (distributors/dealers/retailers) and service management.

What Zoxima offers

"We at Zoxima offer Robust, Innovative Digital Solutions covering each segment of the Automotive Industry

Accelerating sales, building a strong collaboration with channel partners and innovating the supply chain , service management and call center to redefine the customer experience."

Revolutionize your business

- Visitors management ,
- Enhancing and managing dealer effectiveness ,
- KPIs visibility and tracking across value chain ,
- Service management ,
- Better Lead conversions ,
- Bring all dealers on-board on one single platform,
- Get real-time info on customers, dealers & sales ,
- Get real-time insights on dealer performance ,
- Automation of tasks to curtail cost and time ,
- Analyze data and turn it into profitable growth ,
- B2B2C Customer experience

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Solutions for a Digitally Connected ecosystem

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Key benefits

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Visitors management

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Enhancing and managing dealer effectiveness

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KPIs visibility and tracking across value chain

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Service management

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Better Lead conversions

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Bring all dealers on-board on one single platform

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Get real-time information on customers, dealers & sales

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Get real-time insights on dealer performance

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Customise Automation of tasks to curtail cost and time

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Analyze data and turn it into profitable growth

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B2B2C Customer experience

Features

Mobile App for Field Sales
  • New dealer on boarding
  • Daily targets
  • KPI visibility
  • Visits planning & execution
  • Real time access to products, pricing & schemes
Primary Order Management
  • Multi channel online order booking ( field sales apps, dealer apps, portals etc.)
  • Tech supported interventions to up sell & cross sell
  • Dealer order capture & processing
  • Catalogue management ,ordering & tracking of primary orders
  • Automated & prefilled order forms for faster processing
  • WhatsApp/SMS integrations for approvals & alerts
Dealers 360
  • 360 view of dealers across all touch points in single screen (contact /orders /invoices /collections /payments etc.)
  • Quotation object will be configured
  • Dealer can raise enquires
Inventory Management
  • Real time inventory visibility to stakeholders (company ,dealers ,sales user)
  • Dealers stock capture and update
  • All shipments, stock transfers and receipts logic will be configured
Enquiry Management
  • Dealer leads, Customer Walk-ins
  • Dealer & Influencer collaboration for lead progression
KPIs & Dashboard
  • Target vs Achievement
  • Region/Product wise performance
  • Dealer performance dashboard
  • Number of new counters added
  • Dealer order trends
  • Financial statements
  • Credit analytics
  • Test-drive to Actual Sales
  • Service quality analytics
Schemes / Pricing / Loyalty Programs
  • User configurable schemes for dealers
  • Configurable pricing mechanism (product /region/dealer etc
  • Parameterized & auto applicable schemes (value/ volume/others)
  • Automated loyalty programs for dealers
Case Management
  • Predefined workflow for issue handling & case resolution
  • Complaints management & post service feedback
Market Intelligence
  • Capture market intelligence
  • Track competitors activity
B2B Sales
  • Account object will be configured
  • 360-degree view of all accounts will be created
Billing & Collections
  • Online/ Offline dealer payments
  • Maintain outstanding payments
Visits Management with Geo tagging
  • Automated & manual Check-in & check-out
  • Auto distance calculator
  • Auto expense generation as per company policy
  • Planned and unplanned visits
  • Beat/Visits planning & execution
Visitors Management
  • Walk in enquiries will be captured
  • Product catalogue will be configured
  • User can also capture the customer feedback
  • Automated follow-ups and reminders on registered numbers
Lead Management
  • Capture Lead Information
  • Pre defined stages for lead qualification
  • Pre defined rules for lead rating and prioritization
  • Alerts & Notification for lead follow-ups
  • Stakeholders involved in the lead will be tagged
ERP Integration
  • Easy integration with existing ERP for needs
  • Push/Pull orders, Invoices, inventory, credit notes etc
Single source of truth with ease of use
  • ERP integration
  • Email integration
  • SMS integration
  • WhatsApp integration
  • CTI integration
  • Marketing tool integration
What our Client Say

Client Testimonials

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