In this digital revolution era, IT Services firms have to upgrade their processes & capabilities and need to adapt to digital innovations in their business. The need is to continuously innovate and digitally transform the customer-facing applications & processes and stay ahead of the competition in managing customers, managing sales , managing customer issues , managing employee issues and overall planning.
We at Zoxima offer Robust, Innovative Digital Solutions covering each segment of the IT Services Industry.
Accelerating project sales, enable the better customer connect across various stakeholders, SLA driven culture for handling customer issues and better project planning and execution.
- Managing project sales and onboarding,
- Better SLA management fo customer issues,
- Project delivery management,
- Better project planning and execution,
- Managing employee issues,
Solutions for a digitally connected ecosystem
Managing project sales and onboarding
Better SLA management fo customer issues
Project delivery management
Better project planning and execution
Managing employee issues
Project sales management
- Lead management
- Opportunity Funnel
- Contracts and negotiation
- Project onboarding
- Product and service pricing
- Price configurator
- Employee onboarding
- ESS , Employee portal
- Learning management
- Employee benefits
Customer portal and app
- Raising tickets
- Tracking resolutions
- Pushing new job requests
- Different roles in customer companies
Customer Service Portal
- Customer portal
- Service contracts
- SLAs management
- Resource allocation
Project planning and execution
- Time sheets
- Agile scrum
- Project Billing
- Long term contracts
- Monthly billing
- Compliance to SLAs
- Resource reporting
- Contract amendments
Management cockpit & configurations
- Performance dashboards
- Schemes configurations
- Sales trends
- Marketing plan
- KPI settings
"Business Transformations & Sales empowerment"
CRM Solution helped us optimize the sales effort for best results at right price point with the best consulting partner who is willing to listen to us
"Excellent CRM implentation"
Best CRM implementation has allowed us to track activities centrally which has in turn brought a level of rhythm and cadence into our sales and marketing efforts.
"A push for enhancement of modern customer services"
CRM functionalities available were state of the art that touched upon modern world needs with constant evolving environment !
"Sales productivity automation at its BEST"
Our technology partner exactly understood what we wanted to drive multi channel sales productivity & reduced reporting time significantly with CRM in place.
Significant business improvements using technology driven solutions by zoxima
Our technology partner really understood our business needs and helped us in logistic application for significant business improvements .