Zoxima LLC | Zoxima Solutions | ICS


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Warranty management using Salesforce platform

Manage contracts, warranties and SLAs with ease Much like any other aspect of a business, Warranty management is an essential component of any profitable organization. The ability to manage warranty registration, status tracking, claims registration, product replacements, receipt of damage etc. is essential, and not having this can have adverse business effects, including loss of sales and customer dissatisfaction.

We at Zoxima bring immense expertise in warranty management on Salesforce platform that not only empowers the service teams but also speed up services management process, warranty claims and approvals process, CSAT and customer satisfaction.

Benefits of warranty management:

– Warranty registration

– Status tracking – QR code/ unique code, IOT, portal/ mobile apps, call center

– Warranty claim registration – verification, decision for repair / replacement- on cost /FOC

– Ticket management – planning and execution of service request

– Service center or site service execution

– Product and part replacement – inventory status, ordering, receipt, replacement and billing (On full/partial cost or FOC)

– New product/ part warranty tracking registration

– Warranty claims management by service partners

– Receipt of damage (replaced parts) and failure analysis, logical disposing off

– Customer satisfaction / CSAT

As a proud Salesforce consulting partner, we bring to you a great experience to implement warranty management on Salesforce platform for businesses across different industry verticals. This works in tandem with our own (or third-party) sales and distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

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To know more visit:  www.zoxima.com


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