Features
Customer Relationship Management
Sales Force Automation
Influencer Management
Intelligent Visit Planning
Order Booking and Management
AI-Product Recommendations
Competition Information Tracking
Lead Management
Customer 360 & Sales KPIs
Payment Collection
Customer Relationship Management
Tailor-made for the auto components industry, this CRM tool enhances the management of
relationships with auto manufacturers and parts distributors. It ensures efficient tracking of interactions and sales activities, leading to improved customer retention and satisfaction.
CHALLENGES
- Difficulty in managing long-term relationships
- Inefficient tracking of customer interactions and sales activities
- Low customer retention and satisfaction
SOLUTIONS
- Enhances management of relationships with manufacturers and distributors
- Streamlines customer communication and service delivery
- Improves customer retention and satisfaction
Sales Force Automation
Streamline your sales processes with our SFA tool, designed to automate tasks such as order entry, inventory control, and customer follow-ups. This feature boosts productivity by reducing manual effort and enabling your team to focus on strategic sales initiatives.
CHALLENGES
- Time-consuming manual tasks
- Errors in order processing and inventory management
- Inability to focus on strategic sales initiatives
SOLUTIONS
- Automates routine tasks
- Reduces errors and increases efficiency
- Allows sales teams to concentrate on higher-level sales strategies
Influencer Management
Maximize the impact of industry influencers in your marketing strategies. This tool manages collaborations with leading automotive experts and mechanics, enhancing your brand’s influence and reach within the market.
CHALLENGES
- Underutilization of industry influencers
- Inconsistent engagement with influencers
- Lack of systematic tracking of influencer activities and results
SOLUTIONS
- Systematically manages collaborations with influencers
- Improves engagement consistency
- Enables measurement of influencer campaign effectiveness
Intelligent Visit Planning
Optimize your sales team’s efficiency with Intelligent Visit Planning, which schedules visits based on dealer demand patterns and regional sales targets. This ensures that your sales representatives are maximizing their time on the road and focusing their efforts where they are needed most.
CHALLENGES
- Inefficient scheduling of sales visits
- Poor alignment of sales efforts with dealer demands and market opportunities
- Overlooking regional sales targets and patterns
SOLUTIONS
- Optimizes sales visit schedules
- Aligns sales efforts with market demands
- Improves productivity of visits
Order Booking and Management
Our robust Order Booking and Management feature facilitates precise handling of complex orders, including those with variant-specific parts and bulk shipment needs. This system ensures accurate and efficient order processing, which is crucial for maintaining supply chain continuity in the auto components industry.
CHALLENGES
- Complexities in handling orders with variant-specific parts
- Delays in order processing
- Inefficiency in managing high-volume and complex orders
SOLUTIONS
- Handles complex orders accurately
- Speeds up the order processing time
- Streamlines the management of complex and high-volume orders
AI-Powered Product Recommendations
Drive sales with AI-powered product recommendations that tailor suggestions to the specific needs of automotive dealers and repair shops. This tool enhances upselling and cross-selling opportunities by analyzing buying trends and inventory levels, providing sales reps with actionable insights at the point of sale.
CHALLENGES
- Missed opportunities for upselling and cross-selling
- Inadequate use of data in making sales recommendations
- Inability to adapt quickly to changing buying trends and inventory levels
SOLUTIONS
- Tailors product recommendations to specific dealer needs
- Leverages real-time data for making on-the-spot recommendations
- Quickly adapts to market changes
Competition Information Tracking
Gain a competitive edge with our Competition Information Tracking feature, which offers advanced analytics on competitor activities and market trends. This information helps your team make informed decisions about pricing, promotions, and product placements, ensuring you stay ahead in a competitive market.
CHALLENGES
- Limited awareness of competitor activities
- Challenges in making informed pricing and promotional decisions
- Difficulty in assessing the impact of market trends on own product placements and sales strategies
SOLUTIONS
- Provides actionable insights into competitor activities
- Supports informed decision-making on promotions and product placements
- Enables strategic adjustments based on real-time market trends
Lead Management
Effectively manage leads from diverse sources within the auto components industry. Our system is designed to ensure detailed tracking and nurturing of potential clients, from individual auto repair shops to large dealership chains.
CHALLENGES
- Inefficient tracking and nurturing of leads
- Lost sales opportunities due to poor lead management practices.
- Inability to effectively prioritize and convert high-potential leads
SOLUTIONS
- Ensures comprehensive tracking and nurturing of leads
- Optimizes lead conversion rates
- Enhances sales team efficiency in managing leads
Customer 360 & Sales KPIs
Access comprehensive insights into customer interactions, sales trends, and performance metrics. Our Customer 360 & Sales KPIs feature provides a holistic overview that helps tailor strategies to the unique dynamics of the auto components market.
CHALLENGES
- Lack of a comprehensive view of customer interactions and sales performance
- Difficulty in tailoring sales strategies to meet specific market dynamics
- Inability to monitor and respond to sales trends and customer feedback
SOLUTIONS
- Provides a 360-degree view of customer interactions and sales metrics
- Facilitates tailored sales strategies
- Enables quick response to sales trends and customer feedback
Payment Collection
Simplify the payment process with automated reminders and real-time tracking. Our Payment Collection feature is designed to handle the diverse payment terms prevalent in the auto components industry, facilitating quicker settlements and improved cash flow.
CHALLENGES
- Complex and diverse payment terms
- Delays in payment processing
- Lack of automated systems for payment reminders and status tracking
SOLUTIONS
- Streamlines the handling of diverse payment terms
- Reduces delays in payment processing
- Automates payment reminders and tracking
Designed for Every Role in the Sales Ecosystem:
Field Sales Representatives
- Increase productivity and efficiency in your
day-to-day activities, from visit planning to order booking.
Sales Leadership
- Gain visibility into sales performance and make strategic decisions based on real-time data and insights.
Marketing Teams
- Collaborate with sales teams and leverage insights for targeted marketing campaigns.
Empowered by Microsoft Technology with Seamless ERP Integration:
Microsoft Stack
- Built on the robust Microsoft Power Platform, our app integrates Power Apps, Power BI, Copilot Studio, and Microsoft Teams for enhanced functionality and collaboration.
ERP and Other Systems
- Syncs crucial data with ERP modules such as S&D and F&O, and integrates seamlessly with Google Services, Payment Gateways, and Docusign for various functions.
Transformative Business Impact:
Streamlined Inventory Management
- SFA integrates seamlessly with inventory systems, reducing overstock and shortages.
Better Customer Segmentation
- CRM tools help understand customer needs and tailor marketing strategies accordingly.
Increased Sales Opportunities
- AI-powered product recommendations and influencer management boost sales by leveraging expert endorsements
Enhanced Competitive Insights
- Competition Information Tracking provides actionable insights to stay ahead of market trends.
Customers Who Trust Us
Client Testimonials
"PVR Cinemas streamlines and automate their entire service management process"
Digital transformation solutions built on Salesforce by Zoxima really helped us manage services requests, agent productivity, customer escalations and overall customer experience with improved business outcomes. All thanks to Zoxima for understanding our business needs accurately!!
Zoxima helps California based "Bluejay Delivery" implement best CRM solution
Zoxima’s digital transformation expertise powered by Salesforce helped gather customer interactions in one central place to improve customer experience and satisfaction, better customer retention, increased sales and detailed analytics. All thanks to Zoxima team!!
Zoxima helps "Ondot logistics" based in Fremont , CA implement best CRM solution
Solution built by Zoxima (powered by Salesforce) really helped build strong relations with our strong customer base and logistics management system landscape for traceability across the full supply chain .Thanks Zoxima for understanding our business needs accurately!!
"Business Transformations & Sales empowerment"
CRM Solution helped us optimize the sales effort for best results at right price point with the best consulting partner who is willing to listen to us
"Excellent CRM
implentation"
Best CRM implementation has allowed us to track activities centrally which has in turn brought a level of rhythm and cadence into our sales and marketing efforts.
"A push for enhancement of modern customer services"
CRM functionalities available were state of the art that touched upon modern world needs with constant evolving environment !
"Sales productivity automation at its BEST"
Our technology partner exactly understood what we wanted to drive multi channel sales productivity & reduced reporting time significantly with CRM in place.
Significant business improvements using technology driven solutions by zoxima
Our technology partner really understood our business needs and helped us in logistic application for significant business improvements .