Digital innovations are continuously disrupting Consumer durables industry. On one hand, organizations are innovating in using customer information to build strategies, plan marketing, reach to customers and on the other hand, the whole supply chain & fulfilment channels are being modified & tested for new methods to deliver & service.The effectiveness of the sales teams, channel partners, delivery partners and incorporation of direct consumer feedback into the system are helping to stay ahead of the competition.
We at Zoxima offer Robust, Innovative Digital Solutions covering each segment of the Consumer durables Industry
Accelerating sales, building a strong collaboration with channel partners ,innovating the supply chain to redefine the customer experience.
Managing collaboration across channels ,
Inventory visibility across channel ,
KPIs visibility and tracking across value chain ,
Influencer engagement , loyalty management,
Optimizing sales and marketing ,
Enhance Sales & Channels effectively ,
Greater Market Visibility ,
More Competition Information ,
Motivating & Incentivizing Channel Sales Teams
Solutions for a Digitally Connected Ecosystem
Managing collaboration across distribution channels
Inventory visibility across channel
KPIs visibility and tracking across value chain
Better influencer engagement and loyalty management
sales and marketing
Enhance Sales & Channels effectively
Motivating & Incentivizing Channel Sales Teams
Mobile App for Field Sales
- New dealer/retailer on boarding
- Daily targets
- KPI visibility
- Visits planning & execution
- Primary & secondary order booking
- Real time access to products, pricing & schemes
Primary/Secondary Sales & Order Management
- Multi channel online order booking ( sales apps, dealer apps, portals etc)
- Tech supported interventions to up sell & cross sell
- Retailer order capture & processing
- Catalogue management ,ordering & tracking of primary & secondary orders
- Automated & prefilled order forms for faster processing
- Whatsapp/SMS integrations for approvals & alerts
Dealers 360 & Retailers 360
- 360 view of dealers/retailers across all touch points in single screen (contact/orders/invoices/collections /payments etc)
- Dealers/ Retailers associated influencers/ loyalty/ schemes/ competition
- Dealer/Retailer/Influencer leads
- Dealer & Influencer collaboration for lead progression
- Easy integration with existing ERP for needs
- Real time , Batch Process
- Push/Pull orders, Invoices, inventory, credit notes etc
KPIs & Dashboard
- Target vs Achievement
- Region/Product wise performance
- Dealer performance dashboard
- Number of new counters added
- Dealer/Retailer order trends
- Financial statements
- Credit analytics
- Return analytics
- Service quality analytics
Schemes / Pricing / Loyalty Programs
- User configurable schemes for dealers & retailers
- Configurable pricing mechanism (product /region/dealer etc
- Parameterized & auto applicable schemes (value/ volume/others)
- Automated loyalty programs for dealers & retailers
- Workflows to automate retailer on-boarding
- Simplified retailer order booking
- Competitor activity tracking (stock, brand visibility, price, schemes, etc.)
Billing & Collections
- Online/ Offline dealer payments
- Issuance of secondary invoices
- Product visibility at counters
- Inventory management
- Billing , Customer information , Incentives
- Customer loyalty Visibility and updates
- Attendance management,Knowledge management
Visits Management with Geo tagging
- Automated & manual Check-in & check-out
- Auto distance calculator
- Auto expense generation as per company policy
- Planned and unplanned visits
- Beat/Visits planning & execution
- Real time inventory visibility to stakeholders (company ,dealers ,sales user)
- Dealers stock capture and update
- Retailers inventory monitoring
- Capture market intelligence
- Track competitors activity
- Customer specific workflow management for issue handling
- TAT management & feedback
- Brand visibility monitoring ( competitors/own)
- Real time request for marketing material like poster , dangler
Single source of truth with ease of use
- ERP integration
- Email integration
- SMS integration
- WhatsApp integration
- CTI integration
- Marketing tool integration
"PVR Cinemas streamlines and automate their entire service management process"
Digital transformation solutions built on Salesforce by Zoxima really helped us manage services requests, agent productivity, customer escalations and overall customer experience with improved business outcomes. All thanks to Zoxima for understanding our business needs accurately!!
Zoxima helps California based "Bluejay Delivery" implement best CRM solution
Zoxima’s digital transformation expertise powered by Salesforce helped gather customer interactions in one central place to improve customer experience and satisfaction, better customer retention, increased sales and detailed analytics. All thanks to Zoxima team!!
3400 Cottage Way, Ste G2 #6117,Sacramento , California 95825
Zoxima helps "Ondot logistics" based in Fremont , CA implement best CRM solution
Solution built by Zoxima (powered by Salesforce) really helped build strong relations with our strong customer base and logistics management system landscape for traceability across the full supply chain .Thanks Zoxima for understanding our business needs accurately!!
959 Corporate Way, Fremont CA 94539
"Business Transformations & Sales empowerment"
CRM Solution helped us optimize the sales effort for best results at right price point with the best consulting partner who is willing to listen to us
Best CRM implementation has allowed us to track activities centrally which has in turn brought a level of rhythm and cadence into our sales and marketing efforts.
"A push for enhancement of modern customer services"
CRM functionalities available were state of the art that touched upon modern world needs with constant evolving environment !
"Sales productivity automation at its BEST"
Our technology partner exactly understood what we wanted to drive multi channel sales productivity & reduced reporting time significantly with CRM in place.
Significant business improvements using technology driven solutions by zoxima
Our technology partner really understood our business needs and helped us in logistic application for significant business improvements .