Features
Sales Force Automation
Intelligent Visit Planning
Order Booking and Management
AI-Product Recommendations
Competition Information Tracking
Lead Management
Customer 360 & Sales KPIs
Payment Collection
Sales Force Automation
Enhance sales efficiency in the electronics and home appliances industry. This feature automates key sales tasks such as order entry, inventory management, and client communication, allowing your team to focus on strategic sales efforts and customer service.
CHALLENGES
- Manual inefficiencies in order processing
- Complex inventory management
- Inadequate tracking and management of client communications,
SOLUTIONS
- Reduces manual order processing inefficiencies
- Enhances inventory management
- Streamlines client communications management
Intelligent Visit Planning
Optimize your sales representatives’ schedules with Intelligent Visit Planning. This feature strategically plans visits based on retailer demands, promotional events, and product launch timelines, maximizing efficiency and sales impact across various retail environments.
CHALLENGES
- Inefficient scheduling of sales visits
- Failure to align visits with key sales opportunities
- Suboptimal allocation of sales resources
SOLUTIONS
- Optimizes sales representatives’ schedules
- Improves resource allocation
- Increases overall sales effectiveness
Order Booking and Management
Enhance the accuracy and efficiency of order processing with our Order Booking and Management system. This feature is designed to handle complex orders, including those for high-value electronics and appliances, ensuring precise handling of specifications and delivery details.
CHALLENGES
- Errors in handling complex orders
- Delays in processing orders
- Inadequate detail in order specifications
SOLUTIONS
- Minimizes order handling errors
- Accelerates the order processing time
- Ensures accuracy in order specifications
AI-Powered Product Recommendations
Leverage AI to provide smart product recommendations tailored to consumer buying trends and seasonal demands. This tool helps sales reps to effectively upsell and cross-sell, particularly during new product launches or promotional periods.
CHALLENGES
- Missed opportunities for upselling and cross-selling
- Lack of personalized customer engagement
- Inability to adapt sales strategiess
SOLUTIONS
- Identifies upselling and cross-selling opportunities
- Provides personalized customer engagement
- Quickly adapts recommendations based on real-time consumer buying trends
Competition Information Tracking
Stay competitive with real-time insights into competitor strategies, pricing, and product placements. Our Competition Information Tracking feature equips your team with the information needed to make informed decisions and adjust strategies in the highly competitive electronics market.
CHALLENGES
- Limited understanding of competitor actions
- Challenges in adjusting pricing and marketing strategies
- Inadequate insight into competitor product placements and promotions
SOLUTIONS
- Provides real-time insights into competitors’ strategies
- Allows for immediate strategic adjustments
- Delivers detailed competitor product placement and promotional activity insights
Lead Management
Manage leads from various sources efficiently, whether they are small retailers or large chain stores. Our comprehensive system ensures that all potential sales channels are explored and nurtured, maximizing conversion opportunities.
CHALLENGES
- Poor tracking and nurturing of leads
- Inefficiencies in managing leads across different scales of retail
- Loss of potential sales due to uncoordinated follow-up efforts
SOLUTIONS
- Streamlines the tracking and nurturing of leads
- Enhances the management of leads across different retail scales
- Coordinates follow-up efforts systematically
Customer 360 & Sales KPIs
Gain a comprehensive view of customer interactions and performance metrics with our Customer 360 & Sales KPIs. This feature provides detailed analytics that help tailor sales approaches to the specific dynamics of the electronics and home appliances market.
CHALLENGES
- Lack of integrated customer data
- Difficulty in measuring and analyzing sales performance
- Inability to align sales tactics with customer preferences and behaviors
SOLUTIONS
- Integrates comprehensive customer data
- Enables detailed analysis of sales performance and customer interactions
- Aligns sales and marketing efforts with actual customer behaviors and preferences
Payment Collection
Streamline the collection process with our Payment Collection feature, designed to handle the typically higher transaction values in this industry. This system enhances cash flow management with automated reminders and real-time tracking, reducing payment delays.
CHALLENGES
- Delays in payment processing
- Complexity in managing multiple payment transactions
- Risk of payment defaults and delays
SOLUTIONS
- Facilitates faster payment processing
- Manages complex payment transactions efficiently
- Reduces the risk of defaults and delays in payments
Designed for Every Role in the Sales Ecosystem:
Field Sales Representatives
- Increase productivity and efficiency in your day-to-day activities, from visit planning to order booking.
Sales Leadership
- Gain visibility into sales performance and make strategic decisions based on real-time data and insights.
Marketing Teams
- Collaborate with sales teams and leverage insights for targeted marketing campaigns.
Empowered by Microsoft Technology with Seamless ERP Integration:
Microsoft Stack
- Built on the robust Microsoft Power Platform, our app integrates Power Apps, Power BI, Copilot Studio, and Microsoft Teams for enhanced functionality and collaboration.
ERP and Other Systems
- Syncs crucial data with ERP modules such as S&D and F&O, and integrates seamlessly with Google Services, Payment Gateways, and Docusign for various functions.
Transformative Business Impact:
Product Knowledge Empowerment
- Product Training Modules ensure sales teams are informed and effective in presentations
Enhanced Warranty and Service Management
- Streamlines after-sales support, improving
customer loyalty.
Better Inventory Control
- Smart Inventory Alerts prevent stock-outs
during peak demand periods
Increased Sales Effectiveness
- AI-powered recommendations tailor offers to
consumer preferences and seasonal trends.
Customers Who Trust Us
Client Testimonials
"PVR Cinemas streamlines and automate their entire service management process"
Digital transformation solutions built on Salesforce by Zoxima really helped us manage services requests, agent productivity, customer escalations and overall customer experience with improved business outcomes. All thanks to Zoxima for understanding our business needs accurately!!
Zoxima helps California based "Bluejay Delivery" implement best CRM solution
Zoxima’s digital transformation expertise powered by Salesforce helped gather customer interactions in one central place to improve customer experience and satisfaction, better customer retention, increased sales and detailed analytics. All thanks to Zoxima team!!
Zoxima helps "Ondot logistics" based in Fremont , CA implement best CRM solution
Solution built by Zoxima (powered by Salesforce) really helped build strong relations with our strong customer base and logistics management system landscape for traceability across the full supply chain .Thanks Zoxima for understanding our business needs accurately!!
"Business Transformations & Sales empowerment"
CRM Solution helped us optimize the sales effort for best results at right price point with the best consulting partner who is willing to listen to us
"Excellent CRM
implentation"
Best CRM implementation has allowed us to track activities centrally which has in turn brought a level of rhythm and cadence into our sales and marketing efforts.
"A push for enhancement of modern customer services"
CRM functionalities available were state of the art that touched upon modern world needs with constant evolving environment !
"Sales productivity automation at its BEST"
Our technology partner exactly understood what we wanted to drive multi channel sales productivity & reduced reporting time significantly with CRM in place.
Significant business improvements using technology driven solutions by zoxima
Our technology partner really understood our business needs and helped us in logistic application for significant business improvements .