Features
Customer Relationship Management
Sales Force Automation
Intelligent Visit Planning
Order Booking and Management
AI-Product Recommendations
Competition Information Tracking
Lead Management
Customer 360 & Sales KPIs
Payment Collection
Customer Relationship Management
Enhance relationship management in the furniture and furnishings industry. This feature helps track customer interactions, manage sales pipelines, and maintain detailed client records, ensuring personalized service and increased customer satisfaction
CHALLENGES
- Difficulty in maintaining detailed and accessible client records
- Inefficiencies in managing sales pipelines
- Lack of systematic tracking of customer interactions
SOLUTIONS
- Maintains detailed and easily accessible client records
- Streamlines sales pipeline management
- Systematically records all customer interactions
Sales Force Automation
Streamline your sales processes with our SFA feature, tailored for the furniture and furnishings market. This tool automates order processing, inventory management, and customer communication, allowing your team to focus more on strategic sales activities and less on routine tasks.
CHALLENGES
- Time-consuming manual processes
- Inconsistent customer communication
- Inability to respond swiftly to market demands
SOLUTIONS
- Automates order processing and inventory management
- Standardizes and enhances customer communication
- Quickly adapts to market demands
Intelligent Visit Planning
Optimize your sales team’s routes and schedules with Intelligent Visit Planning. This feature is tailored to coordinate visits around showroom locations, trade shows, and peak business hours, ensuring maximum efficiency and effectiveness in reaching potential buyers.
CHALLENGES
- Inefficient routing and scheduling of sales visits
- Poor coordination of visits around key selling opportunities
- Underutilization of sales resources
SOLUTIONS
- Optimizes sales routes and schedules
- Coordinates visits around key sales opportunities
- Utilizes sales resources more effectively
Order Booking and Management
Enhance order accuracy and processing speed with our Order Booking and Management system. This feature supports the handling of custom furniture orders, bulk transactions, and delivery scheduling, crucial for maintaining customer satisfaction and operational efficiency.
CHALLENGES
- Errors in order entry
- Slow order processing speeds
- Inefficiencies in managing bulk transactions and scheduling deliveries
SOLUTIONS
- Minimizes errors in order entry
- Speeds up order processing
- Streamlines handling of bulk transactions and delivery scheduling
AI-Powered Product Recommendations
Utilize AI-driven recommendations to suggest furniture pieces that match the customer’s style preferences and space requirements. This tool aids sales representatives in upselling and cross- selling, providing tailored suggestions that enhance the customer’s shopping experience.
CHALLENGES
- Difficulty in matching furniture to customer’s style preferences and space requirements
- Missed opportunities for upselling and cross-selling
- Sales reps not having immediate access to information
SOLUTIONS
- Provides tailored product suggestions
- Identifies upselling and cross-selling opportunities
- Equips sales representatives with real-time information
Competition Information Tracking
Stay ahead of the competition with detailed insights into competitor pricing, new product launches, and market trends. Our Competition Information Tracking feature helps your team make informed decisions and adapt strategies in a competitive furniture market.
CHALLENGES
- Limited visibility into competitor activities
- Challenges in adapting quickly to market trends
- Difficulty in making informed strategic decisions
SOLUTIONS
- Delivers real-time insights into competitor pricing and product launches
- Enables swift strategic adjustments
- Provides detailed market intelligence
Lead Management
Manage leads effectively, from initial interest to final sale. Our system ensures detailed follow-up and nurturing of potential clients, including interior designers, large retailers, and direct consumers, maximizing opportunities and boosting conversion rates.
CHALLENGES
- Inefficient tracking and follow-up on leads
- Poor management of relationships with key clients
- Lack of effective nurturing strategies
SOLUTIONS
- Enhances lead tracking and follow-up processes
- Improves management of relationships with key clients
- Implements effective nurturing strategies for leads
Customer 360 & Sales KPIs
Get a holistic view of customer interactions, order histories, and sales metrics with our Customer 360 & Sales KPIs. This feature provides valuable insights that help tailor sales strategies to the unique dynamics of the furniture market.
CHALLENGES
- Incomplete overview of customer interactions and sales history
- Inability to leverage detailed analytics
- Lack of integration between sales data and strategic planning
SOLUTIONS
- Offers a comprehensive overview of customer interactions and order histories
- Utilizes detailed analytics to inform decision-making
- Integrates sales data with strategic planning
Payment Collection
Streamline payment processes with our Payment Collection feature. Designed to handle large transaction values typical in the furniture industry, this system enhances cash flow management with automated reminders and real-time tracking of payment statuses.
CHALLENGES
- Complexities in handling large transaction values
- Delays in receiving payments
- Inefficiencies in tracking payment statuses
SOLUTIONS
- Simplifies management of large transactions
- Reduces payment delays
- Enhances efficiency in payment tracking
Designed for Every Role in the Sales Ecosystem:
Field Sales Representatives
- Increase productivity and efficiency in your day-to-day activities, from visit planning to order booking.
Sales Leadership
- Gain visibility into sales performance and make strategic decisions based on real-time data and insights.
Marketing Teams
- Collaborate with sales teams and leverage insights for targeted marketing campaigns.
Empowered by Microsoft Technology with Seamless ERP Integration:
Microsoft Stack
- Built on the robust Microsoft Power Platform, our app integrates Power Apps, Power BI, Copilot Studio, and Microsoft Teams for enhanced functionality and collaboration.
ERP and Other Systems
- Syncs crucial data with ERP modules such as S&D and F&O, and integrates seamlessly with Google Services, Payment Gateways, and Docusign for various functions.
Transformative Business Impact:
Customization Efficiency
- Custom Design Collaboration Tool facilitates seamless custom orders, enhancing
customer satisfaction.
Augmented Reality Integration
- ISpacing Planning tools help customers
visualize products in their space, increasing conversion rates.
Supply Chain Visibility
- Inventory and Supply Chain Visualization features ensure timely delivery and inventory management.
Stronger Dealer Relationships
- CRM and SFA tools streamline
interactions and
transactions with
large retailers and
designers.
Customers Who Trust Us
Client Testimonials
"PVR Cinemas streamlines and automate their entire service management process"
Digital transformation solutions built on Salesforce by Zoxima really helped us manage services requests, agent productivity, customer escalations and overall customer experience with improved business outcomes. All thanks to Zoxima for understanding our business needs accurately!!
Zoxima helps California based "Bluejay Delivery" implement best CRM solution
Zoxima’s digital transformation expertise powered by Salesforce helped gather customer interactions in one central place to improve customer experience and satisfaction, better customer retention, increased sales and detailed analytics. All thanks to Zoxima team!!
Zoxima helps "Ondot logistics" based in Fremont , CA implement best CRM solution
Solution built by Zoxima (powered by Salesforce) really helped build strong relations with our strong customer base and logistics management system landscape for traceability across the full supply chain .Thanks Zoxima for understanding our business needs accurately!!
"Business Transformations & Sales empowerment"
CRM Solution helped us optimize the sales effort for best results at right price point with the best consulting partner who is willing to listen to us
"Excellent CRM
implentation"
Best CRM implementation has allowed us to track activities centrally which has in turn brought a level of rhythm and cadence into our sales and marketing efforts.
"A push for enhancement of modern customer services"
CRM functionalities available were state of the art that touched upon modern world needs with constant evolving environment !
"Sales productivity automation at its BEST"
Our technology partner exactly understood what we wanted to drive multi channel sales productivity & reduced reporting time significantly with CRM in place.
Significant business improvements using technology driven solutions by zoxima
Our technology partner really understood our business needs and helped us in logistic application for significant business improvements .