Solutions for a Digitally Connected Ecosystem
Key benefits
Managing collaboration across distribution channels
Inventory visibility
across channel
KPIs visibility and tracking across value chain
Better influencer engagement and loyalty management
Enhance Sales & Channels effectively
Greater Market
Visibility
More Competition
Information
Motivating & Incentivizing Channel Sales Teams
Features
Mobile App for Field Sales
- New dealer/retailer on boarding
- Daily targets
- KPI visibility
- Visits planning & execution
- Primary & secondary order booking
- Real time access to products, pricing & schemes
Primary/Secondary Sales & Order Management
- Multi channel online order booking ( sales apps, dealer apps, portals etc)
- Tech supported interventions to up sell & cross sell
- Retailer order capture & processing
- Catalogue management ,ordering & tracking of primary & secondary orders
- Automated & prefilled order forms for faster processing
- Whatsapp/SMS integrations for approvals & alerts
Customers 360
- 360 view of dealers/retailers across all touch points in single screen contact/ orders/ invoices/ collections/ payments etc)
- Dealers/ Retailers associated influencers/ loyalty/ schemes/ competition
Inventory Management
- Real time inventory visibility to stakeholders (company,dealers ,sales user)
- Dealers stock capture and update
- Retailers inventory monitoring
Case Management
- Customer-specific workflow management for issue handling & resolution
- TAT management & feedback
KPIs & Dashboard
- Target vs Achievement
- Region/Product wise performance
- Dealer performance dashboard
- Number of new counters added
- Dealer/Retailer order trends
- Financial statements
- Credit analytics
- Return analytics
- Service quality analytics
Influencer Engagement
- Influencer engagement
- Influencer performance management
- Influencer associated schemes & rewards system
- Capacity building/training
- Digital engagements
Schemes / Pricing / Loyalty Programs
- User configurable schemes for dealers & retailers
- Configurable pricing mechanism (product /region/dealer etc
- Parameterized & auto applicable schemes (value/
volume/others) - Automated loyalty programs for dealers & retailers
Billing & Collections
- Online/ Offline dealer payments
- Issuance of secondary invoices
ERP Integration
- Easy integration with existing ERP for needs
- Real time , Batch Process
- Push/Pull orders, Invoices, inventory, credit notes etc
Visits Management with Geo tagging
- Automated & manual Check-in & check-out
- Auto distance calculator
- Auto expense generation as per company policy
- Planned and unplanned visits
- Beat/Visits planning & execution
Enquiry Management
- Dealer/Retailer/Influencer leads
- Dealer & Influencer collaboration for lead progression
Brand Visibility
- Brand visibility monitoring (competitors /own)
- Real time request for marketing material like poster, dangler
Market Intelligence
- Capture market intelligence
- Track competitors activity
Retailers Management
- Workflows to automate retailer on-boarding.
- Simplified retailer order booking.
- Competitor activity tracking (stock, brand visibility, price,schemes, etc.)
Single source of truth with ease of use
- ERP integration
- Email integration
- SMS integration
- WhatsApp integration
- CTI integration
- Marketing tool integration
Client Testimonials
"PVR Cinemas streamlines and automate their entire service management process"
Digital transformation solutions built on Salesforce by Zoxima really helped us manage services requests, agent productivity, customer escalations and overall customer experience with improved business outcomes. All thanks to Zoxima for understanding our business needs accurately!!
Zoxima helps California based "Bluejay Delivery" implement best CRM solution
Zoxima’s digital transformation expertise powered by Salesforce helped gather customer interactions in one central place to improve customer experience and satisfaction, better customer retention, increased sales and detailed analytics. All thanks to Zoxima team!!
Zoxima helps "Ondot logistics" based in Fremont , CA implement best CRM solution
Solution built by Zoxima (powered by Salesforce) really helped build strong relations with our strong customer base and logistics management system landscape for traceability across the full supply chain .Thanks Zoxima for understanding our business needs accurately!!
"Business Transformations & Sales empowerment"
CRM Solution helped us optimize the sales effort for best results at right price point with the best consulting partner who is willing to listen to us
"Excellent CRM
implentation"
Best CRM implementation has allowed us to track activities centrally which has in turn brought a level of rhythm and cadence into our sales and marketing efforts.
"A push for enhancement of modern customer services"
CRM functionalities available were state of the art that touched upon modern world needs with constant evolving environment !
"Sales productivity automation at its BEST"
Our technology partner exactly understood what we wanted to drive multi channel sales productivity & reduced reporting time significantly with CRM in place.
Significant business improvements using technology driven solutions by zoxima
Our technology partner really understood our business needs and helped us in logistic application for significant business improvements .
Our Clients
