Year: 2021

Communicate better with your customers over WhatsApp & BOT using Salesforce DE

In the today’s digitally connected world, Brands now have even more ways to communicate with their customers through digital channels to offer a more comprehensive experience specially using WhatsApp. With more than 1.6 billion users in 180 countries, many firms have long seen WhatsApp as a critical piece of their marketing, customer loyalty, and customer service strategies.

We at Zoxima bring immense expertise in Salesforce DE (digital engagement) platform for Whatsapp Salesforce integration and provide unified communication and customer experience.

This not only empowers the customer service teams but also speed up customer connects, provides two-way communication across multiple channels like Whatsapp, email, call center, SMS etc.

It is amazingly cost-effective and take customer experience to the next levels.

Benefits of Salesforce DE –

– Better conversation with your customers

– Set up WhatsApp as another customer service channel

– Give customer service agents the power to talk to customers over WhatsApp

– Help customer service teams manage customer queries and complaints

– Send out notifications to customers

– Send payment updates ,shipment status, booking status, appointment alerts

– Automate a series of prior messages using Einstein Bots

– BOT responses and human takeover of conversations

– Unified communication, managing escalations, transactions

– CSAT’s AI enablement of BOT’s

– Social media integrations

– Single cockpit for handling customers communications

– Keeping track of all conversations and not losing any thread

As a proud Salesforce consulting partner, we bring to you a great experience to implement Salesforce DE platform for WhatsApp Salesforce integrations for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer and partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical and electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

To know more visit:  www.zoxima.com

Keep track of field services, optimize operations and delight your customers with digital first field service management in Salesforce Field service management is how organizations coordinate resources to deliver in-person services for equipment installation, maintenance, break/fix, and asset monitoring. Performing these jobs takes careful coordination between call center agents, service management teams, ASC’s, field service technicians, warehouse operations and others.

We at Zoxima bring immense expertise in field services management in the Salesforce platform which not only empowers the field service teams but are also very cost-effective to optimize operations and amaze the end customers with quality services.

Benefits of our solutions for field service management-

– Simplify ,streamline, optimize and monitor your field service operations
– Service request management, allocation & scheduling
– Visit management
– Warranty management and tracking
– Part management & replacement
– Service execution
– SLA
– Billing and payment collection
– CSAT
– Auto-generated claims based on SLA’s
– Travel & part claims
– KPI’s dashboards and analytics

As a proud Salesforce consulting partner, we bring to you a great experience to implement cost-effective field service management in Salesforce applications for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.

To know more visit:  www.zoxima.com

Sell smarter and faster using secondary sales management in the Salesforce platform.

Robust and comprehensive secondary sales management plays a key role in organizations
selling through a distribution network. The need is always to empower the field salesforce
(directly of company or of the channel partners) and enable them with abilities to book
order, collect payments, manage supplies, keep track of the product visibility and also many
times engage with the consumers directly.

Other key aspect is also running the trade promotions of the secondary and tertiary parties and
manage compensation and loyalty for them.

We at Zoxima bring immense expertise in secondary sales management in Salesforce platform
which not only empowers the sales team bit also comprehensive apps for the channel partners
to effectively contribute to the distribution supply chain.

Benefits of our solutions for managing secondary sales
– Sell smarter and faster
– Simplify ,streamline, optimize and monitor your secondary sales processes
– Distributor and Retailer 360 view
– Faster order Processing, Stock Management ,Order Tracking
– Stock visibility across channel
– Real time Reports and analytics for sales visibility
– Sales Forecast & Analysis
– Monitor payment collection information
– Tracking top and least selling outlets
– Faster replenishment and tracking supplies on the real tine basis
– Managing product visibility and promotions across the retail channels
– Awards and rewards for the sales and channel partners

As a proud Salesforce consulting partner, we bring to you a great experience to implement
secondary sales management in Salesforce applications for businesses across different industry
verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions
like DMS, SFA, B2B commerce, retailer & partner ordering apps.

To know more visit:   www.zoxima.com

Measure the performance of your company’s Sales & Service teams, channel partners, products, services, processes, operations and teams using Salesforce.

Measure key business metrics and practices and compare them—within business areas—to understand how and where the organization needs to change in order to improve performance and Gain competitive edge that allows your organization to adapt, grow, and thrive through change.

We at Zoxima solutions have built multiple KPIs dashboards for performance monitoring using Salesforce technologies that help measure business performance using actionable data insights and can easily be integrated with existing systems.

Key performance benchmarking areas:

– Setup minimum benchmarks on performance of Sales teams, Service teams, influencers, call center agents, channel partners, training and measure /track for optimal performance
– Setup specific tasks and activities to achieve minimum threshold
– Gather and compare quantitative data (i.e., measures or key performance indicators)
– Gather and compare qualitative information about how an activity is conducted through people, processes, and technology
– Internal benchmarking compare metrics (performance benchmarking) and/or practices (practice benchmarking) from different units, product lines, departments, programs, geographies, etc., within the organization
– Predictive analytics using AI, ML, Tableau
– Salesforce Einstein supported Analytics reports

As a proud Salesforce consulting partner, we have built KPIs dashboards for performance benchmarking for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical and electronic.

To know more visit:   www.zoxima.com 

Empower your field teams & channel partners with technology-driven easy-to-configure, effective and light weight Mobile apps for specific business needs.

Start using smart apps today for various business use cases like Channel & sales Training, Secondary sales, Market development activities, Channel partner activities, Technical Sales, Service & promotions. These lightweight apps are built to run on android / IOS for specific functionality required for various business use cases and have offline capabilities.

We at Zoxima solutions have built competency for creating smart apps using technologies like ReactNative on Salesforce platforms like Force.com platform or Heroku. These apps help automate business processes with user-friendly interfaces and are easy to configure. These apps can be easily integrated with existing systems.

Benefits of Smart apps:

– Light weight, Effective & user friendly

– Run on android / IOS

– Can cater to Custom / specific business functionalities

– Offline capability in NO network areas

– Enhanced productivity for business

– Easy Integration with backend systems

– Can be used for: Sales team apps, Partner apps, Service Partner apps, Solution Partner apps, Influencers and loyalty apps

As a proud Salesforce consulting partner, we have built smart apps for businesses across different industry verticals. The apps also work in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic.

To know more visit: www.zoxima.com

Sales compensation model creation can be a complex process, from ideation to implementation, to management. To help ease the processes or incentives, rewards and recognitions management, Zoxima brings you easy to implement and configurable system built on Salesforce.

We at Zoxima solutions have built a complete solution for defining, calculating and payment of Incentives, rewards &recognitions management solutions. The solution works on the KPI’s defined on both quantitative & qualitative parameters and brings transparency & motivation for the sales teams & channel partners.

Key features of our rewards management system:

• KPIs management & monitoring for sales teams, channel partners
• Rewards configurations for Sales teams, channel partners
• Incentives calculations
• Defining and calculating thresholds, accelerators and payment of compensation (with integration of accounting systems)
• Business rules configurations for incentives, rewards & recognitions
• Gamification for incentives, rewards & recognitions

As a proud Salesforce platinum consulting partner, we have deployed Rewards & Incentives management systems for many of our esteemed customers. The system also works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.

We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic.

To know more visit:   www.zoxima.com

Channel & business partner loyalty has always been a mantra for business growth and with a lot of purchasing going online and adoption of technology solutions by channel & business partners, effective design & management of loyalty programs based on data has gained far more significance.

While there are connected systems for managing channel partner ordering, payments, shipments and driving business through influencers, getting all data in Salesforce and running loyalty programs has been a huge area of focus for us at Zoxima.

We at Zoxima solutions have built complete loyalty management on Salesforce Platform, which can help configure & deploy various loyalty management programs for channel partners & influencers.

Key features of our loyalty management systems being:

•  Loyalty configurations for Primary, secondary parties and Influencers
•  Gamification for adoption, user experience and benchmarking
•  QR Code based scanning through Mobile App
•  Issue of coupons, claims, monitoring status & alerts
•  Seamless redemption of loyalty points through associates & collaborations
•  Rewards, recognitions and benchmarking
•  Enhanced engagements and motivation

Visit for More info:    www.zoxima.com

What if you could extend your current Salesforce CRM quickly to configure schemes and rebates?

We at Zoxima solutions have got complete schemes, offers and rebate management engine developed within Salesforce lightning platform, which can help deploy various schemes, offers and rebates applicable for channels and end customers.

Following schemes can be deployed

Period based schemes
Growth based schemes
Target Based schemes

The schemes definitions can be easily configured inside the scheme engine and schemes auto-apply based on rules on the invoices and orders, which in turn is also tightly linked to ERP.

The calculations of the scheme payouts, claims, scheme effectiveness monitoring is directly available in the system and can help any organization already using Salesforce application or planning to deploy one, to effectively launch, calculate and payout the benefits directly.

The schemes are also auto exposed to sales teams and dealers on their respective interfaces (if already available) or can be pushed on various communication channels to channel partners and customers.

Benefits

• Configure schemes & rebates seamlessly in your current Salesforce
• Manually assign/auto-assign Schemes & rebates as per channel partner performance
  or any other business rules
• Clear visibility of schemes and rebates to channel partners, sales teams

Visit for More info: www.zoxima.com

What if you could extend your current Salesforce CRM quickly to connect with channel partners, extended sales teams, business influencers and manage your business relationships across the distribution channel?

Zoxima Solutions brings you technology solutions powered by Salesforce to extend your current system capabilities that empowers your dealer network using state of the art Dealer management system, Secondary sales automation and loyalty applications.

We have built very rich functionality for the following industry verticals like Manufacturing, Building Materials, FMCG, Media and Entertainment, Digital companies, Consumer Durables, Automotive, Edtech, Paper, Electrical & Electronics..

Benefits:

• Connected system across SFA, DMS, Loyalty, Sales
• Schemes, rebate and loyalty management system for channels and influencers
• Actionable analytics,
• Smart apps for extended sales teams, channel partners, B2B and B2C commerce
• Service management including ASCs and field service

Visit for More info:    www.zoxima.com