Keep track of field services, optimize operations and delight your customers with digital first field service management in Salesforce Field service management is how organizations coordinate resources to deliver in-person services for equipment installation, maintenance, break/fix, and asset monitoring. Performing these jobs takes careful coordination between call center agents, service management teams, ASC’s, field service technicians, warehouse operations and others.
We at Zoxima bring immense expertise in field services management in the Salesforce platform which not only empowers the field service teams but are also very cost-effective to optimize operations and amaze the end customers with quality services.
Benefits of our solutions for field service management-
– Simplify ,streamline, optimize and monitor your field service operations
– Service request management, allocation & scheduling
– Visit management
– Warranty management and tracking
– Part management & replacement
– Service execution
– SLA
– Billing and payment collection
– CSAT
– Auto-generated claims based on SLA’s
– Travel & part claims
– KPI’s dashboards and analytics
As a proud Salesforce consulting partner, we bring to you a great experience to implement cost-effective field service management in Salesforce applications for businesses across different industry verticals. This works in tandem with our own (or third-party) sales & distribution automation solutions like DMS, SFA, B2B commerce, retailer & partner ordering apps.
We serve multiple industries including manufacturing, building materials, FMCG, media and entertainment, digital companies, consumer durables, automotive, Edtech, paper, electrical & electronic. Do let us know if you would like to know more about our unique strengths and we will very happy to stay connected with you.
To know more visit: www.zoxima.com